This apology comes with a bonus.
Some of you may have been experiencing, over the last couple of days, accessing your Cloud Saves on Xbox Live and Xbox Support have been communicating to users on this issue but now, those of you who were affected have a free month of Xbox Live Gold coming to you.
Major Nelson posted the following on his blog today:
I wanted to update everyone that the Xbox LIVE Cloud Saved Games feature is back online. The Xbox Operations team has been working around the clock to get the issues resolved. I also wanted to pass along the below note from Alex Garden and let you know what we’re doing for those that were affected by the issue.
We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.
As always, I welcome your feedback. Game on!
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE
BTW: You don’t need to call support for your free month. We know exactly who was affected and we’ll handle all of this on our end.
Happy New Year, I guess!